Deploying as an Application Service Provider (ASP)

As an ASP, our model has three distinct deployments designed to give our clients maximum flexibility. They are:

  1. To provide Natural Language Speech Recognition (NLSR) applications which are owned, developed, hosted, operated and maintained by us on our premises. This is pay-per-call.
  2. To provide NLSR applications which are owned, developed and maintained by us but hosted and operated at the client's premises. This is also pay-per-call.
  3. To provide NLSR applications which are supplied in our platform, developed and maintained by us but are hosted and operated under licence by the client on their premises.

The key benefits of using speech recognition are:

  1. Substantial reduction of call centre costs - lowers average cost per customer contact.
  2. Competitive service advantages.
  3. Speed of service - no buttons for customers to push or sub-menu's to struggle through - no time waiting in queue.
  4. Totally user friendly - caller speaks just as they would to a live person.
  5. Doesn't argue with customers, have bad days or hang up on callers.
  6. 24 hour by 7 day operation.
  7. Increase effective call centre capacity.