What is Speech Recognition?

Put simply, it is technology that understands the spoken word and responds in a normal, locally accented voice.

Instead of pressing telephone buttons to access people, obtain information, place an order, make a booking or pay a bill, a person makes their request by speaking normally into their phone.

This is considered more of a natural interaction than using the buttons on the phone.

Our technology can replace traditional call centre resources for up to 70% of inbound phone calls received, permanently removing significant labour, equipment, rent and other costs.

The estimated cost range of answering a customer call and dealing with an enquiry is between A$4.00 and A$8.00, depending on the complexity.

Enterprise Speech Recognition can reduce the cost range to between 10 cents and 75 cents - permanently.

Many US and Australian companies have embraced Speech Recognition technology. It is now widely used by Airlines, Utility companies, Stockbroker firms and Taxis companies.

Market leaders, such as Charles Schwab, the world's biggest retail stockbroker and Combined Communications Network, the owner of Taxis Combined Service, Australia's largest Taxi company, have converted significant amounts of their telephone business to speech recognition.